BUCH "FUNDAMENTALS OF BUSINESS PROCESS MANAGEMENT"
Marlon Dumas, Marcello La Rosa, Jan Mendling, Hajo A. Reijers:
"Fundamentals of Business Process Management"
Business Process Management (BPM) is the art and science of how work should be performed in an organization in order to ensure consistent outputs and to take advantage of improvement opportunities, e.g. reducing costs, execution times or error rates. Importantly, BPM is not about improving the way individual activities are performed, but rather about managing entire chains of events, activities and decisions that ultimately produce added value for an organization and its customers.
This textbook encompasses the entire BPM lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by practitioners and vendors worldwide.
In addition to explaining the relevant conceptual background, the book provides dozens of examples, more than 100 hands-on exercises – many with solutions – as well as numerous suggestions for further reading. The textbook is the result of many years of combined teaching experience of the authors, both at the undergraduate and graduate levels as well as in the context of professional training. Students and professionals from both business management and computer science will benefit from the step-by-step style of the textbook and its focus on fundamental concepts and proven methods. Lecturers will appreciate the class-tested format and the additional teaching material available on the accompanying website fundamentals-of-bpm.org.
Marlon Dumas is a professor of Software Engineering at the University of Tartu, Estonia, and Strategic Area Leader at the Estonian Software Technologies and Applications Competence Centre (STACC).
Marcello La Rosa is an associate professor and the IS School Academic Director for corporate engagements at Queensland University of Technology in Brisbane, Australia. He is also a Researcher at the National ICT Australia.
Jan Mendling is a full professor with the Institute for Information Business at the WU Vienna, Austria.
Hajo A. Reijers is a full professor with the department of Mathematics and Computer Science of Eindhoven University of Technology, the Netherlands, and is the head of BPM research at Perceptive Software.
auch als Softcover und E-Book erhältlich
Website zum Buch